Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, commercial laundry, and laundry pickup and delivery services.
Mobile Wash & Fold
We use premium detergents, softeners, and dryer sheets. Brands we use include Gain, Tide Free & Clear, and OxiClean.
No, we do not. We keep all orders separate to ensure good hygiene.
We sort most orders by color such as white/color or dark/light/bright, etc. We use sorting methods that result in balanced loads.
Please let us know in the instructions and special notes when placing your order of any special instructions. We will do our best to oblige your unique preferences.
At this time, we are a laundry collection service. Save yourself the time of taking your laundry to a wash and fold service and let ours pick it up for you.
We recommend a kitchen trash bag.
Pickup and Delivery Questions
We offer this on a daily basis. Just sign up and sign in to see the available driver pick-up and drop-off times and select times that fit your schedule.
Not much. See our pricing page to see the most current prices.
Most orders are completed and ready for delivery next day or the day after pickup. However, we will make the first delivery attempt on your selected delivery day.
Some orders may require more time due to type, size, amount, or specialized care. In these cases, we will contact you with our estimate of when your order will be ready.
Yes. If you won’t be home for pickup, we recommend that you place your laundry somewhere out of sight such as behind a gate, fence, unlocked garage, etc. Do let us know in your notes when scheduling your pick-up where our driver will be able to find your order. Please be as descriptive as possible. You will receive notification when our driver picks up your order.
If you won’t be home for delivery, please let us know in the notes when scheduling your order where exactly our driver can leave your laundry. Please be as descriptive as possible. You will receive notification when our driver drops off your order.
Please note that pick-up and drop-off locations must be accessible to our driver. Our drivers will not climb over, crawl under, or otherwise circumvent gates, fences, walls, or other structures for their own safety.
We are not responsible for any orders prior to driver pick-up. You will get a text or email notification when our driver picks up your laundry. Prior to that, we assume no responsibility for your items. Please prepare your order at your own discretion. If you are not going to be home at time of pickup, please see our recommendations under “I won’t be home. Can I still use this service?”
We are not responsible for orders after driver drop-off. You will get a text or email notification when our driver drops off your laundry. If you are not going to be home at time of delivery, please see our recommendations under “I won’t be home. Can I still use this service?”
Yes, you can. Just sign in and follow the instructions.
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
